Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelinesGuidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Termstermsof Useusefor access or usage ofwww.naalm.com website.and neu-qap.com, and such other websites as we may operate from time to time (hereinafter collectively referred to as “Websites” and individually as “Website”).

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who uses the Website(s). NAALM allows the User to surf the Website or make purchases without registering on the Website. The term "We", "Us", "Our" shall mean Anand Diagnostic Laboratory.

The domain names www.naalm.com and www.neu-qap.com (hereinafter referred to as "Websites") is owned by Neuberg Anand Academy of Laboratory Medicine with its principal office at Anand Tower, Bowring Hospital Road, Shivajinagar, Bangalore - 560 001, Karnataka, India (hereinafter referred to as "NAALM").

Your use of the Website(s) and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website ").The policies (including the applicable policies whichbut not limited to privacy policy available on Privacy Policy (collectively referred to as “NAALM Policies”)arealsoincorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction.Terms of Use. By mere use of the Website, You shall be contracting with Anand Diagnostic LaboratoryNAALM and these terms and conditions including the policiesTerms of Use constitute Your binding obligations on You, with NAALM.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Anandlab allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Anand Diagnostic Laboratory.

When You use any of the services provided by Us through the Website, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITEWEBSITE(S) INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Anandlab Policies (including but not limited to Privacy Policy available on http://www. Anandlab.com and Anandlabreports.com/s/privacypolicy)the NAALM Policiesas amended from time to time.

Membership Eligibility

Use of the Website(s) is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website.(s). If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Anandlab websiteWebsite(s) and shall not transact on or use the website.Website(s). As a minor if youYouwish to use or transact on website,the Website(s), such use or transaction may be made by yourYourlegal guardian or parents on the Website.(s).NAALM reserves the right to terminate yourYourmembership and/or refuse to provide you with access to the Website(s) if it is brought to NAALM’s notice or if it is discovered that youYouare under the age of 18 years.

Your Account and Registration Obligations

If You use the Website,(s), You shall be responsible for maintaining the confidentiality of your Display Namedisplay nameand Passwordpassword on the Website(s) (“Account Details”)and You shall be responsible for all activities that occur under your Display Name and PasswordAccount Details. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website(s) and refuse to provide You with access to the Website.(s).


When You use the Website(s) or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with youYou by email or by such other mode of communication, electronic or otherwise.


Membership on the Website(s) is free for persons who are desirous of availing medical diagnostic services provided by NAALM.NAALM does not charge any fee for browsing and buying on the Website.(s).NAALM reserves the right to change its Fee Policyfee structure from time to time. In particular, NAALM may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event NAALM reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policyfee structure shall be posted on the Website(s) and such changes shall automatically become effective immediately after they are posted on the Website.(s). Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Anand Diagnostic Laboratory.

Use of the Website

You agree, undertake and confirm that Youryouruse of the Website(s) shall be strictly governed by the following binding principles:

Contents Posted on Site

Except as expressly provided in these Terms of Use, no part of the Website(s) and nopart of theContent may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without NAALM's express prior written consent.

You may use information on the services purposely made available on the Website(s) for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible forany notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or informationthe content posted or transmitted to the Website (collectively, "Content").by You. Such Contentcontentwill become Our property and You grant Us the worldwide, perpetual and transferable rights in such Contentcontent. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Contentcontent provided by Youor any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the ContentcontentYou provide. You agree that any ContentcontentYou post may be used by us, consistent with Our Privacy Policy and RulesTerms of ConductUse on Site as mentioned herein,the Website(s), and You are not entitled to any payment or other compensation for such use.


We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Informationpersonal informationis one of Our most important assets. We store and process Your Informationyour informationincluding any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy Policy If You object to Your Informationyour informationbeing transferred or used in this way please do not use Website.

We and our affiliates will share/sell/transfer/license/covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. ShouldIn the eventsuch a transaction or situation occuroccurs, the other business entity or the new combined entity will be required to follow the privacy policyourPrivacy Policywith respect to your personal information. Once youYouprovide your information to us, youYouprovide such information to usUsand ourOuraffiliate, and weWeand ourOuraffiliate may use such information to provide youYouvarious services with respect to your transaction whether such transaction are conducted on www. Anandlab.com and Anandlabreports.com.comthe Website(s)or with third party merchant's or third party merchant's website.

Disclaimer of Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this siteWebsite(s)are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, NAALM does not warrant that:

NAALM will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. NAALM does not warrant that this site;Website(s); information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.Nothing on Website constitutes, or is meant to constitute, advice of any kind.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any service related updates. We will not use your personal information to initiate any promotional phone calls or SMS.


While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website(s) will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.



You shall indemnify and hold harmless NAALM, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacyPrivacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

ApplicableGoverning Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Trademark, Copyright and Restriction

This site is TheWebsite(s)arecontrolled and operated by NAALM. All material on this site,the Website(s), including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on the Website is(s)aresolely for Youryourpersonal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the ownerNAALM, modification of the materials, use of the materialsfrom the Websiteon any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights of NAALM, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

NAALM respects the intellectual property of others. In case You feel that Your Trademarkyour trademarkhas been infringed, You can write to NAALM at naalmpg@naalm.com.

Limitation of Liability


Contact Us

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to naalmpg@naalm.com.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the ‘Grievance OfficerOfficer’ are provided below:

Mr V Govindarajan Neuberg Anand Academy of Laboratory Medicine Anand Tower Bowring Hospital Road, Shivajinagar, Bangalore 560 001 Karnataka, India Phone: +91- 080-2331 8500 Email: naalmpg@naalm.com Time: Mon - Sat (9:00hrs - 18:00hrs)


Profanity Policy

NAALM prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. Please report any violations of this policy to the correct area for review:

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

NAALM will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

Disputes (Resolutions)Dispute Resolution Policy


Generally, transactions are conducted smoothly on NAALM. At NAALM, we have a Dispute Resolution process in order to resolve disputes between NAALM and Users of this facility.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a User and NAALM in connection with a transaction on the Website.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the User and NAALM. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a User raises a dispute, they should attempt to solve the issue.

How is a 'dispute' created?

Whenever there is a disagreement, the User can write to naalmpg@naalm.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.

User Eligibility and Restrictions

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

  1. Services not received CB - User hasn't received the service(s). Refund will be created in accordance with the dispute policies
  2. Unauthorized CB - User hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.
  3. Service not as described - meaning service is not what User expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

Examples of such instances:

Threats of Bodily Harm - NAALM does not permit Users to send explicit threats of bodily harm.

Misuse of NAALM System - NAALM allows Users to facilitate transactions through the NAALMsystem, but will investigate any misuse of this service.

Spoof (Fake) email - NAALM will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.

Spam (Unsolicited Commercial email) - NAALM's spam policy applies only to unsolicited commercial messages sent by NAALM Users. NAALM Users are not allowed to send spam messages to other Users. Offers to Buy or Sell Outside of NAALM - NAALM prohibits email offers to buy or sell listed services outside of the NAALM Website except at its principal office or at its registered branches/collection centers. Offers of this nature are a potential fraud risk for both Users and NAALM.

NAALM policy prohibits user-to-user threats of physical harm via any method including, phone, email and on our public message boards.

Violations of this policy may result in a range of actions, including:

Other Businesses:

NAALM does not taketheresponsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliatesaffiliatesand / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, NAALM assumes no responsibility for examining or evaluating the products and services offered by them. NAALMdo not warrant the offerings of any of these businesses or individuals or the content of such third party website(s). NAALM does not endorse, in any way, any third party website(s) or content thereof.

Safety and Security:

Is it safe to use my credit/debit card on NAALM?

Your online transaction on NAALM is securesecured with the highest levels of transaction security currently available on the Internetinternet. NAALM uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on NAALM are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does NAALM store my credit/debit card infomationinformation?

NAALMdoes not store any detail of your credit/debit card.

Payment Options

What credit/debit cards are accepted on NAALM?

We accept VISA, MasterCard and Maestro credit/debit cards.

Do you accept payment made by credit/debit cards issued in other countries?

Yes! We accept VISA, MasterCard, Maestro, credit/debit cards issued by banks in India only.

What other payment options are available on NAALM?

Apart from Credit and Debit Cards, we accept payments by Internet Banking (covering 27 banks).

Privacy Policy

NAALM.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.

Contact Us

Couldn't find the information you need? Please Contact Us Contact Us .

How do I cancel an order?

You can cancel your order before the blood/urine/tissue sample is collected from you by placing a cancel request at the Website on which the order was placed.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. For having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by NAALM.

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean that the Sample has already been collected. In such a case, you can get in touch with our Customer Support for more information.

What are the modes of refund available after cancellation?

The only mode[Subject to the provisions contained under the Privacy Policy and Terms of Use, in the event the refund available willof any amount paid by You to Us shall be that the money will be refunded back to madeby reversing the payment mode/back to account thatfrom which itwas originally used to make the transaction.made by the User, unless the money was paid through cash in which event the refund will be made through cash.]

IndusLaw: We presume that a hyperlink will be added here to take the User to the Contact Us page.
Please confirm if this correctly captures the understanding.